Kenya Airways|Improving Stakeholder Well-being

Improving Stakeholder Well-being

At Kenya Airways, Kenya Airways is committed to prioritizing the well-being of all our stakeholders, recognizing that their health, safety, and satisfaction are integral to our success and sustainability. We believe that by fostering the well-being of our stakeholders, we can create lasting value for our business and the communities we serve.

We aim to ensure that our business operations contribute positively to the welfare of stakeholders.

Employees and Employment

We nurture strong relationships with employees and social partners across all our operational countries. We respect the right of every employee to join or not join a trade union and to band together for common objectives. Eighty-one percent of employees are represented by Collective Bargaining Agreements (CBAs).

Where legal restrictions hinder freedom of association and collective bargaining, we strive to empower them through alternative, independent consultation channels. Employees in union sable roles are entitled to union representation as outlined in the recognition agreement between the airline and the union(s).

Kenya Airways adheres all employment laws and regulations, including the Employment Act, the Pensions Act, the Work Injury Benefits Act, and other relevant legislation in Kenya and other regions we have employees. A considerable number of Kenya Airways employees are based at our Hub, Nairobi. All employees are provided healthcare and parental leave benefits. In addition, permanent employees are also provided retirement benefits.

Suppliers of Kenya Airways and their employees be they temporary, or permanent, agents and subcontractors must comply with all Kenyan laws relating to labour, employee health and safety and wages. Kenya Airways carries out joint audits and site visits to assess and continuously review performance and compliance status

Customer Health and Safety

Kenya Airways adheres to rigorous safety standards and regulations set the International Civil Aviation Organization (ICAO) and the Kenya Civil Aviation Authority (KCAA). We have invested in state-of-the-art aircrafts, advanced safety systems, and continuous pilot training to ensure the safety of passengers, crew, and cargo during flights.

We have emergency response protocols in place to handle various in-flight emergencies, such as medical emergencies, turbulence, and mechanical failures. Flight crews are trained to respond quickly and effectively to emergencies, and aircraft are equipped with medical kits, defibrillators, and other emergency equipment to provide immediate assistance to passengers in need.

Occupational Health and Safety

Kenya Airways adheres to the Occupational Safety and Health Act (OSHA) of 2007 in Kenya, and other applicable laws in the regions we operate. We respect the rights of workers to a safe and healthy working environment.

We inform our employees about workplace hazards, participate in safety training, report unsafe conditions, and refuse to perform work that poses an imminent danger to their health or safety.

Our Health and Safety Policy applies to all activities carried out on behalf of Kenya Airways Health and safety matters are addressed in a systematic, proactive, and transparent manner to ensure that they are an integral part of the day-to-day business of the organisation. Kenya Airways encourages communication, exchange of ideas and information, openly communicating lessons learnt with all stakeholders on matters applicable to our Safety & Health program.

Security

Our commitment to security is fundamental to our sustainability. Safeguarding our passengers, crew, aircraft, facilities, and operations from security threats is paramount. At Kenya Airways, security is woven into all our operations. Ensuring security is not just a priority, but a quality that defines Kenya Airways.

The Pride Centre

At Kenya Airways 's Aviation Security Training Centre, we offer specialized training for aviation security personnel, ensuring their proficiency in national and international aviation security regulations and standards. Our comprehensive curriculum covers risk assessment, threat recognition, and crisis management to effectively mitigate security risks. The Pride Centre functions as a central hub for sharing knowledge and promoting best practices. As security threats evolve, the Pride Centre continuously develops and delivers training programs to address emerging challenges.

K-9 Unit

Our K-9 unit bolsters our security measures, discourages potential threats, and offers a flexible and proactive approach to ensuring security at Kenya Airways. These trained canines possess the ability to detect an extensive array of substances, showcasing versatility in adapting to diverse scenarios for non-intrusive screening purposes.

Partnerships

Through strategic partnerships, we aim to leverage collective expertise, resources, and intelligence to effectively mitigate security risks and uphold the highest standards of security.

Human trafficking

Human trafficking is one of the greatest atrocities of the 21^st century. With as many as 24.9 million people sold into prostitution, domestic servitude, or other forced labour around the globe. Kenya Airways recognises the considerable moral and economic harm of human trafficking in our communities and nation.

Kenya Airways is vigilant and proactive in identifying and reporting potential cases of human trafficking by training staff.

Wildlife Trafficking

Wildlife trafficking is a crime that threatens biodiversity and ecological balance worldwide. Wildlife trafficking in East Africa poses significant threats to both the region's biodiversity and its socio-economic well-being. Kenya Airways is a member of the United for Wildlife Transport Taskforce. The Taskforce brings together global transport and freight industry experts including airports, shipping companies, and airlines with law enforcement and other agencies to identify and facilitate action led by the private sector.

Improving Stakeholder Well-being

Employees and Employment

Customer Health and Safety

Occupational Health and Safety

Security

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