18 Apr 2024
Customer Updates
News
Customer Update: Dubai Flights Resumption
Further to our update yesterday about flight disruptions due to severe weather impacting our operations into Dubai, Kenya Airways wishes to inform our customers that we will resume our normal operations to Dubai effective today. We will operate two flights to Dubai tonight, KQ306 departing Nairobi at 07:45 p.m. and KQ310 departing Nairobi at 08:30 p.m.
We express our gratitude to all our customers for their patience, continued support, and loyalty to Kenya Airways. We sincerely apologise to our customers for any inconvenience that resulted from the disruption. We assure you of our commitment to providing you with the best possible travel experience.
As this is still a developing situation, we remain in close contact with Dubai authorities to minimise the inconvenience and disruption to our customers' travels and will keep you updated should we have any new developments.
Affected customers are advised to get in touch at +254 711 024 747, WhatsApp: +254 705 474 747, or email: customer.relations@kenya-airways.com.
CORPORATE COMMUNICATIONS
18 April 2024
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18 Apr 2024
Customer Updates
News
Further to our update yesterday about flight disruptions due to severe weather impacting our operations into Dubai, Kenya Airways wishes to inform our customers that we will resume our normal operations to Dubai effective today. We will operate two flights to Dubai tonight, KQ306 departing Nairobi at 07:45 p.m. and KQ310 departing Nairobi at 08:30 p.m.
19 Apr 2024
Customer Updates
News
Dubai Airport authorities have today released a notice stating that they are still experiencing operational challenges due to the recent severe weather. To support the gradual and smoother recovery, the notice requires airlines to reduce their capacity to Dubai by 50% to facilitate ground handling, minimise inconvenience, and reduce congestion at Dubai Airport.
29 Apr 2024
Customer Updates
News
Due to the continued detention of KQ employees by the Military Intelligence Unit in Kinshasa, Kenya Airways (KQ) is unable to support our flights without personnel effectively. As a result, we reached a difficult decision to suspend flights to Kinshasa effective 30th April 2024 until we can effectively support these flights.
19 May 2024
Customer Updates
News
We would like to inform our customers that we are experiencing some disruptions in our flight schedules, which are leading to abnormally high levels of delays. The main reason for these disruptions is the unscheduled and extended grounding of two of our 787 Dreamliners due to delayed engine and engine components delivery. The flight disruption has also been impacted by the unavailability of our flight crew for some regional flights.
